Official tasks for First-Line Supervisors of Office and Administrative Support Workers
Office Manager
Official tasks for First-Line Supervisors of Office and Administrative Support Workers.
O*NET reference First-Line Supervisors of Office and Administrative Support Workers (43-1011.00) · occupation basis specialism
Occupation basis: specialism — this is a narrower or closely related role within First-Line Supervisors of Office and Administrative Support Workers. Use only the official tasks that apply, plus the person's own tasks.
- Supervise the work of office, administrative, or customer service employees to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems.
- Resolve customer complaints or answer customers' questions regarding policies and procedures.
- Provide employees with guidance in handling difficult or complex problems or in resolving escalated complaints or disputes.
- Review records or reports pertaining to activities such as production, payroll, or shipping to verify details, monitor work activities, or evaluate performance.
Summary
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